Privacy

Last updated: 23 September 2026

About this notice

This privacy notice applies to the Illawarra Lawn & Garden website and enquiries sent to the business. It is intended to explain our information-handling practices in plain language.

Information we collect

When you make an enquiry, we may collect information you choose to provide, including:

• your name, phone number and email address
• your preferred contact method
• the suburb or postcode of the property
• the property type and garden services you are interested in
• your preferred timing and details about the work
• photos or other information you later provide by email or message.

How we use your information

We use this information to understand your enquiry, check whether the work is within our service area and scope, contact you, arrange a site visit or quote, provide services, maintain business records and respond to questions or concerns.

We do not sell or rent your personal information, and we do not use enquiry details for unrelated marketing.

Website enquiries and service providers

Direct website enquiries are delivered through FormSubmit to hello@illawarralawnandgarden.com.au. Our website hosting, form-delivery and email providers may process information on our behalf so the website and enquiry service can operate. Some provider infrastructure may be located outside Australia.

You can avoid the website form by contacting us directly by phone, text or email.

Advertising measurement, cookies and technical information

We use the Google Ads Google tag to understand whether our advertising leads people to visit this website and make enquiries. The tag may process technical information about a visit and may use first-party cookies to retain information about the advertisement or link that brought a visitor to the website.

Google processes information collected through its services in accordance with the Google Privacy Policy. You can manage or block cookies through your browser settings. The hosting platform may also process basic technical information—such as an IP address, browser type, requested pages and request times—for security, reliability and service operation.

When information may be shared

Information may be shared with service providers that help us operate the website and communicate with you, or where required or authorised by law. We only share what is reasonably needed for those purposes.

Storage and security

Enquiries and related correspondence may be stored in our email and business records. We take reasonable steps to protect the information we hold and retain it only for as long as it is reasonably needed for business, legal or record-keeping purposes. No internet transmission or storage system can be guaranteed to be completely secure.

Access, correction or deletion

You may ask what personal information we hold about you, request a correction or ask us to delete information that is no longer reasonably required. Contact us using the details below. We may need to confirm your identity before acting on a request.

External links

This website links to external services such as Instagram. Their own privacy terms apply when you visit those services.

Changes to this notice

We may update this notice if our website or information-handling practices change. The latest version will remain available on this page.